FAQ

Here is the fully updated USA version, with Nowlegix details and Wave Blue Marketing Limited. All references to Luxivos, EU shipping, and old contact info are removed:

📦 When will my order arrive?
All orders are prepared and shipped quickly from our U.S. warehouse. Delivery times vary depending on your location:

• United States: 3–7 business days (standard shipping)
• Remote areas may take slightly longer depending on courier availability

Once your package has been dispatched, you’ll receive an email with your tracking number, allowing you to follow your shipment at any time.

🌍 Do you ship internationally?
We currently ship only within the United States to ensure fast, secure, and consistent delivery for all customers.
You can check delivery availability by entering your address during checkout.

🔍 How can I track my order?
As soon as your parcel leaves our warehouse, you will receive a tracking link and tracking number via email.
Clicking the link will show real-time updates on your delivery status.

💳 What payment methods do you accept?
We offer safe and convenient payment options, including:

• Visa
• Mastercard
• American Express
• Discover
• Secure online card payments

All transactions are processed through encrypted, secure systems to ensure your information remains protected.

⏳ What if my order is delayed?
Most orders arrive on time, but delays may occasionally occur due to courier workload, holidays, or weather conditions.
If your delivery exceeds the estimated timeframe, contact us at info@nowlegix.com with your order number for assistance.

🔁 Can I return my purchase?
Yes — you may return your order within 14 days of receiving it, provided the item is:

• Unused
• Undamaged
• In its original packaging

Please contact us before sending anything back so we can guide you through the return process.

❗ What if I receive a damaged or incorrect item?
If your package arrives damaged, faulty, or incorrect, notify us within 7 days and include:

• Your order number
• Photos of the item
• Photos of the packaging

We will arrange a replacement or issue a refund depending on the situation.

💬 Need help?
We’re always here to assist with any questions or concerns.

Website: www.nowlegix.com
Email: info@nowlegix.com
Phone: +1 405-712-9834
Owner: Wave Blue Marketing Limited
Address: Unit B6, 12th Floor, Wing Wah Building, No. 677 King's Road, Quarry Bay, Hong Kong Island, Hong Kong
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Local Time)

Your satisfaction is our priority — we aim to make every order smooth, safe, and worry-free.